On Sat, 27 Jun 2009 15:20:11 -0500, Manny Weisbord
<mannyweisbord@crimest.invalid> wrote:
[color=blue]
> "Ken Blake, MVP" <kblake@this.is.an.invalid.domain> wrote:
>[color=green]
> >On Sat, 27 Jun 2009 19:23:45 +0100, "John Barnett MVP"
> ><freelance@invalid.invalid> wrote:
> >[color=darkred]
> >> I agree with your sentiments Ken, however, the OP is in the retail trade,
> >> presumably selling Computers and/or software/hardware.[/color]
> >
> >
> >You might very well be right. I took (probably mistook) his statement
> >"I work in retail" as meaning that he worked in an office of a retail
> >company and the "people" he was asking about were his co-workers.
> >
> >But if, as you suggest, he was asking about his customers, I don't
> >think he should be telling them to either upgrade or not. It should be
> >their choice and they should not care about the opinions of a
> >salesman.[/color]
>
> WHA?
>
> You have lost your perspective.
>
> Customers ask questions of retail clerks expecting that the clerk
> knows more than they do. If you don't know that, then you are clearly
> spending too much time at the keyboard and not enough time in the real
> world.[/color]


Any customer who asks a technical question of a retail clerk is making
a very serious mistake. It's a rare computer sales clerk who knows
much of anything technical. Most computer sales people get their jobs
because they are willing to accept something very close to minimum
wage. If they had any real technical skill, they could very likely get
a much better paid job.

--
Ken Blake, Microsoft MVP - Windows Desktop Experience
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