Hi Gerry,

Here are the error report details;

A problem has been detected and windows has been shut down to prevent damage
to your computer

PAGE_FAULT_IN_NONPAGED_AREA

Technical Details;
***STOP: 0X00000050 (0X80087000, 0X00000000, 0X847FD9DC, 0X00000000)

I then tried booting in safe mode but it didn't make any difference. I do
not use any wireless devices.

"Gerry" wrote:

> Dave
>
> Please post a complete Stop Error report.
>
> Disable automatic restart on system failure. This should help by
> allowing time to write down the STOP code properly. Keep pressing the F8
> key during Start-Up and select option - Disable automatic restart on
> system failure. Do not re-enable automatic restart on system failure.
>
> After posting the Stop Error report disconnect all hardware except
> keyboard, mouse and monitor? Try a boot to safe mode.
>
> Are the keyboard mouse and monitor wired or wireless?
>
> --
>
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
>
>
> DaveP72 wrote:
> > Correction: I am using Windows XP Pro (not the home edition)
> >
> > "DaveP72" wrote:
> >
> >> My computer has unexpectedly crashed after installing a software CD
> >> that accompanied a piece of CCTV hardware. The software installed
> >> fine and I have been using the program fine until I needed to
> >> restart after my copy of Microsoft Outlook crashed. Now the computer
> >> is stuck in a start up loop!
> >>
> >> As as soon as I get to the Windows XP Home screen the computer
> >> restarts automatically and returns to the plain black screen.
> >>
> >> I have tried each one of the options Safe Mode, Safe Mode with
> >> Networking, Start Windows Normally, Last Known Good...all of which
> >> makes no difference.
> >>
> >> I have the original Windows XP Pro installation CD-ROM disc.
> >>
> >> Is it possible to start up from my installation disc?
> >>
> >> Thank you.
> >> Dave
>
>