Thank you, I will try that.

"R. McCarty" wrote:

> Don't be in such a rush to install the Windows Installer Cleanup app.
> That's a broad stroke solution that can make things worse.
>
> Click Start, Run (type) Services.Msc [Enter]
> *expand the window of the console
> Check through the list of services and locate Windows Installer. Check
> the Start mode and make sure it's set to Manual. Also Windows Installer
> requires the service "Remote Procedure Call" to be set Automatic and
> currently started.
>
> If the services have the correct start mode then you need to close the
> Services console and use Event Viewer.
>
> Click Start, Run (type) EventVwr.Msc [Enter]
> Expand the system event log and check for Red and Yellow icons that
> denote Error(s) and Warning(s). Clicking on each entry will bring up a
> details box with a short description and Event ID #. Based on what you
> find will determine the next steps to take.
>
> You'd also be advised to install Service Pack 3 on the machine and
> then download the ~35 or so Post SP3 patches to your machine.
>
> "blueff" <blueff@discussions.microsoft.com> wrote in message
> news:94817ADB-8A8A-42E8-9AD9-A1988F2C868B@microsoft.com...
> > Thank you. I installed Window Installer twice (3.1 and 4.2) and it didn't
> > solve the problem. I still can not install the Windows Installer Cleanup
> > Utility. I have Service Pack 2 on Windows XP Home Edition. What else can I
> > do?
> >
> > "R. McCarty" wrote:
> >
> >> Windows Installer is a service that runs when called on. If it doesn't
> >> start then the service may not be configured correctly.
> >>
> >> What Service Pack level is your XP at ? Also if you visit the website
> >> http://www.update.microsoft.com
> >> are you using the latest version ? If not you'll see an offer to use the
> >> latest version. You should follow the screen prompts to use it. One
> >> of it's requirements is an update to Windows Installer 3.1 which may
> >> help with your other issues.
> >>
> >> "blueff" <blueff@discussions.microsoft.com> wrote in message
> >> news:A62A5784-9119-4A47-894D-3F0662A1C8FF@microsoft.com...
> >> > When I try to download Skype, update ITunes and instaill the Windows
> >> > Installer Cleanup Utility I get an error message saying the Windows
> >> > Installer
> >> > is not accessible. I have tried the support suggestions from Microsoft
> >> > and
> >> > have had no success. What can I do to download programs on Windows?
> >>
> >>
> >>
>
>
>