Have some patience: Ramesh may have more ideas for you here:
http://aumha.net/viewtopic.php?f=62&t=41101


"gary7" <nxn1@netzero.com> wrote in message
news:36b85780-f815-494c-b8ce-616587f66782@e20g2000vbc.googlegroups.com...
> When I try to access "Remote Assistance from my program directory, the
> Help Center Page comes up but with a windows dialog box that reads "A
> program Could Not Start. Please try again" A 1/4 of left side below
> search of the RA page is blank (blue) no text, this is where it would
> normally have support, ask a friend etc. Right side looks as it should
> I have used remote assistance with a friend just once before when I
> was on ie6 sp2 and it worked, I have not tried it until now. Not sure
> if it is ie7 or sp3 problem. I have tried turning off the firewall,SB
> S&D no luck"
>
> Myself and a friend have concluded that a service is not starting.
>
> We uninstalled & reinstalled Remote assistance but it did not help.
> looked in taskmgr/processes and helpctr.exe is there, HelpSvc.exe is
> not there. Checked settings in services, RPC etc, pretty much all
> service and dependedinces we could think of.
>
>
> .I have of course googled the problem.
>
> Thanks Gary
>
> xp home sp3 ie7
>
> Thanks Gary
>