First, what started all my trouble was troubleshooting why my Office 2003
autoupdate would not work. Since it would not do security updates to my
legit copy of Office, Microsft helped me. I trying to following the list of
things to kill in the Registry I mistyped someothing and shot myself in the
foot. Yes MY BAD.
So then-the solution ended up being:
I gave up and restored a backup image I forgot I had made in mid March that
still allowed full use of my HP 5510 all in one device.
I then redid the manual removal of all copies of Office, reinstalled did all
the Office autoupdates and I'm a happy camper.
Thanks to all who offered their help.
NOTHING downloaded from HPs website helped-some of it actually Fed up my
system.
Buyer beware HP tech syupport claims simply updating the 5510 drivers etc.
can kill some of the functionality of your 5510!
Just like me you end up with an all in one printer and copier only!
If your 5500 series device works leave it alone.
I wasn't ready to buy another all in one of yet mores types HP of printer
cartridges anyway!
-MDS


"Mark D. Stotzer" <marks@mvps.org> wrote in message
news:uNYSrR%233JHA.1528@TK2MSFTNGP05.phx.gbl...
> In attempting to reinstall software for my faithful HP 5510 Officejet all
> in one device from original CD and keep getting error:
> "A more recent version is already installed...(but it does not say of
> what!)"
> Even tried latest versions of same from HP.com-same result.
> This started because I simply went to the HP website, downloaded the
> latest drivers, installed them like normal folks do and now can't get back
> to my original setup which was wroking fine earlier that day.
> HP was no help in three chat and one phone session. Each of the level1
> chatsupport folks had an idea of what was the problem: XP or Office SP3 or
> IE7; etc. Their level 2 support consisted of trying to sell me a
> replacement printer.
> The facts:
> I have XP with SP3, Office 2003 with SP3 and all online updates to both.
> I can print and manually copy but not scan or FAX with my 5510 because I
> need to reinstall the HP Director and Image Zone software.
> I tried their removal toll to level 4-no help.
> Just want to try a clean reinstall......even if I need to dig through the
> registry, etc.
> Thanks is advance....
> -mds
>
>