Well, it has come to this. Here is a letter to the customer service manager at averatec. Lets see what happens now. Anyone needing the email here it is:

bbridges@averatec.com

Barbara Bridges,

I recently acquired your email from the BBB in your city. I am a new customer of Averatec and I do like the specific laptop I purchased which was the C3500. This letter to you is not intended to threaten you or Averatec in any way. I have had my new unit two months but I have yet to use it even for one day.

The problem started with a malfunction in the digitizer, in which I patiently went through procedure and produced an RMA. I paid for the shipping to Averatec. I received my supposedly repaired unit within the normal turn around period. I discovered within 5 minutes out of the box that the problem was fixed but I noticed a new problem still with the digitizer which I didn’t have before! In frustration I generated yet another RMA and stated that I would not pay for shipping again. The repair facility issued a call tag with fed-ed which wasn’t picked up until two weeks later (to add to my frustration). I received my supposedly repaired unit again within the normal turn around period.

Inspecting the unit I noticed several things that were different. At a first glance the unit appeared to have been replaced with a new one but not true. Some major parts were replaced instead to a new housing. I had new stickers (which I had removed on my original unit). The install key was also different. Going further, the problem with the digitizer had been completely repaired.

So why am I not happy? I have new problems which I never had before. The WLAN switch which turns on and off the wireless connection doesn’t work. The DVD-ROM is excessively noisier than my original unit. The power and Ethernet connections are now sloppy and loose (as if it were used). To top things off I found my serial number sticker had been tampered with. Apparently the repair department removed my serial number sticker from my original unit to the repaired one (maybe this is procedure).

In conclusion I feel that I do not have a new unit anymore and think that it has been frakensteined! I do not have the capacity to go through a third RMA. I am terrified of the outcome if it were to come to that. Also, the factory defects (rma 1) and lack of quality control (rma 2) have cost me two months of my one year warranty.
Here is a quote that I made to the repair facility when this all first started. “I would prefer a new exchange (minus the problem) rather than a repair. I do not want to establish an ongoing RMA relationship with Averatec for a seemingly buggy unit.” How did I know this was all going to happen? I didn’t! I am forced in believing that making that statement has actually caused my chaos. If you wish for something hard enough you just might get it. Please let me know how we can work out a solution. I am not a hard person to deal with. My only goal is to have my C3500 problem free and my warranty to start when that is achieved. Thank you for your time in reading this. I am looking forward to your response.