Well, I did rma's for a distributor that I was actually a customer with for a long time before working for them. In fact I just finished writing their rma program with access ans sql server. Im no stranger to those hats. I havent had much luck with purchasing electronics in the past few months. I think I've been cursed. First the laptop, then a new nextel i860 I bought for my girlfriend for x-mas and a 7200 rpm hard drive for the C3500 wich newegg sent me two doa's. Im wondering now if the C3500 is messin up the drives. The third one that comes I will test with a USB craddle. Maybe Averatec has some kind of bios lock on the hardware. It does run hot and any upgrade might push the heat factor over the edge causing damage to it. :w00t: We will see.