| Re: Sony Laptops: 'Motion Eye' camera
FYI: I have a VAIO VGN-CS215J. I upgraded to Vista Ultimate for
business reasons. When you change the pre-installed operating system
there is no driver available for your Motion Eye webcam. Here is the
support chat:
Jimmy_> Hi Matt. Welcome to Sony Online Support. I’m Jimmy. Please
allow me a moment to review your concern.
Jimmy_> Thanks for waiting, Matt. I'm sorry for the inconvenience you
are experiencing as the Camera is not working with the Notebook. I’ll be
happy to assist you with this concern.
Jimmy_> May I ask some question to find the cause and resolve the
issue? Thank you.
Matt> Yes please
Jimmy_> As per the information available online, your Computer is
supplied with Microsoft Windows Vista Home Premium as the Operating
System and it is also compatible with the Windows XP Operating System.
Jimmy_> Have you changed the preinstalled Operating System to any other
Vista versions?
Matt> Yes - I bought the computer yesterday. Upgraded to Vista Ultimte
this morning.
Jimmy_> I'm sorry to inform you that Sony Computers are designed
specifically to work with the Sony OEM version of Windows with which
they are shipped.
Jimmy_> *The Applications and Drivers that shipped with the computer
are designed for use with the Sony pre-installed OEM Vista version of
Windows only. They may not work under the retail Windows Vista Ultimate
environment.*Matt> I need Vista Ultimate for business reasons. Is there
any other option for this webcam and the OS I am running?
Jimmy_> *Furthermore, at this moment we are not supporting the upgrade
to Windows Vista Ultimate for this model of Notebook as none of the
Vista Ultimate Drivers are released by Sony till date.*
--
Matt Danger
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