Dear Matt,

I understand that the HP support has passed you to Microsoft. However, if
the issue remains after performing all troubleshooting steps I provided, it
is possible that the cause of our issue is still at the hardware device
side.

After searching in our internal database, I found the following articles
and we may perform steps in them:

How to troubleshoot problems that you may experience when you try to print
to a local printer by using Office programs in Windows XP
http://support.microsoft.com/kb/870622/

Advanced troubleshooting for when you cannot print in Windows XP
http://support.microsoft.com/kb/314085/

You receive an error message if you try to print a document on Windows
2000-based and Windows XP-based computers
http://support.microsoft.com/kb/873396/

Have a nice day.

Best regards,

Steven Du

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.



--------------------

| From: =?Utf-8?B?TWF0dHBz?= <matt.standing@community.nospam>
| Subject: RE: Windows cannot print due to a problem with the current
printer
| Date: Fri, 28 Nov 2008 02:14:01 -0800

| Thanks Steven,
|
| HP was my first port of call and they have already passed the back to MS.
|
| Matt
|
| ""Steven Du"" wrote:
|
| >
| > Dear Matt,
| >
| > According the following error message, our issue seems to be due to the
| > network connection or the printer driver.
| >
| > "Your file could not be printed due to an error on \\gmd-dc1\prn0?-? on
1.
| > There are several possible reasons:
| >
| > There may not be enough memory available, try closing files and
programs
| > you aren't using. If you use a network printer for printing, there may
be a
| > problem with the network connection or the printer driver. The may be
loose
| > cables or a bad connection between your computer and printer."
| >
| > Since the file can be printed in Word program successfully and Excel
| > program printed files properly later, I do not think there are problems
at
| > the Office 2007 side. In the meantime, Office 2007 and Windows XP
system
| > have been reinstalled. Therefore, all corrupted components should have
been
| > repaired.
| >
| > In addition, I found the following article for your reference. Though
this
| > article does not refer to Office 2007 and the HP printer Colour
LaserJet
| > 9500MFP, it is possible that there is a problem with the HP printer
driver
| > and we may need to contact the HP support at same time:
| >
| > You receive "Out of memory" error messages when you run Office 2000
programs
| > http://support.microsoft.com/?scid=kb;EN-US;Q218864
| >
| > On the other hand, we need to tourbleshoot the network connection side
as
| > well. Is it convenient for you to move the problematic computer to a
new
| > environment and install another printer instead of the HP printer?
| >
| > Since the issue is intermittant, it may be better to submit a new case
from
| > the link below to continue troubleshooting this unusual issue:
| >
| >
http://support.microsoft.com/oas/def...61&gprid=29933
| > 6
| >
| > Have a nice day.
| >
| > Regards,
| >
| > Steven Du
| >
| > Microsoft Online Support
| > Microsoft Global Technical Support Center
| >
| > Get Secure! - www.microsoft.com/security
| > ================================================== ==
| > When responding to posts, please "Reply to Group" via your newsreader
so
| > that others may learn and benefit from your issue.
| > ================================================== ==
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| >
| > --------------------
| >
| > | From: =?Utf-8?B?TWF0dHBz?= <matt.standing@community.nospam>
| > | Subject: RE: Windows cannot print due to a problem with the current
| > printer
| > | Date: Wed, 26 Nov 2008 08:18:07 -0800
| >
| > |
| > | I'm not sure if this helps or makes this worse. The user has just
told me
| > | that on occasion he also gets a message in the bottom right hand
corner
| > of
| > | Excel that says "Opening <filename>, pres Esc to Cancel", when he
double
| > | clicks on an XLSX file. It doesn't happen all the time and useally
sorts
| > | itself out.
| > |
| > |
| > | "Mattps" wrote:
| > |
| > | > Steven,
| > | >
| > | > That is correct. I have just witnessed another printer error on the
| > same
| > | > machine. The user was trying to print a worksheet. When clickin on
the
| > print
| > | > button in Excel, the following error was displayed:
| > | >
| > | > "Your file could not be printed due to an error on
\\gmd-dc1\prn0â–¡ on
| > 1.
| > | > There are several possible reasons:
| > | >
| > | > There may not be enough memory available, try closing files and
| > programs you
| > | > aren't using.
| > | > If you use a network printer for printing, there may be a problem
with
| > the
| > | > network conenction or the printer driver.
| > | > The may be loose cables or a bad connection between you computer
and
| > printer."
| > | >
| > | > With this error message still open I was able to open Microsoft
Word
| > and
| > | > print another document successfully. I closed word and tried
resending
| > the
| > | > worksheet to the printer, which was successful also.
| > | >
| > | > Regards,
| > | > Matt
| > | >
| > | >
| > | >
| > | > ""Steven Du"" wrote:
| > | >
| > | > >
| > | > > Dear Matt,
| > | > >
| > | > > For your reference, here is a summary of the key points of the
post
| > for
| > | > > your records:
| > | > >
| > | > > * Issue Description:
| > | > > There are some errors appearing when printing in Word 2007 and
Excel
| > 2007.
| > | > > The error does not occur when printing in Wordpad or Notepad.
| > | > >
| > | > > * Performed steps:
| > | > > Start Word with "Winword /a" command.
| > | > > Delete Word data key.
| > | > > Reinstall Office 2007 Professional Plus.
| > | > > Reinstall the HP printer driver.
| > | > > Reinstall Windows XP 64 bit.
| > | > > Perform a Clean boot.
| > | > > Check the Group Policy.
| > | > >
| > | > > If there is any missing, please feel free to let me know.
| > | > >
| > | > > Regards,
| > | > >
| > | > > Steven Du
| > | > >
| > | > > Microsoft Online Support
| > | > > Microsoft Global Technical Support Center
| > | > >
| > | > > Get Secure! - www.microsoft.com/security
| > | > > ================================================== ==
| > | > > When responding to posts, please "Reply to Group" via your
newsreader
| > so
| > | > > that others may learn and benefit from your issue.
| > | > > ================================================== ==
| > | > > This posting is provided "AS IS" with no warranties, and confers
no
| > rights.
| > | > >
| > | > >
| > | > > --------------------
| > | > >
| > | > > | From: =?Utf-8?B?TWF0dHBz?= <matt.standing@community.nospam>
| > | > > | Subject: RE: Windows cannot print due to a problem with the
current
| > | > > printer
| > | > > | Date: Mon, 24 Nov 2008 00:13:02 -0800
| > | > >
| > | > > |
| > | > > | Hi Steven,
| > | > > |
| > | > > | I followed that kb last week and uninstalled/re-installed
office. I
| > can
| > | > > help
| > | > > | with the GPO questions as I am the administrator.
| > | > > |
| > | > > | Kind regards,
| > | > > | Matt
| > | > > |
| > | > > | ""Steven Du"" wrote:
| > | > > |
| > | > > | >
| > | > > | > Dear Matt,
| > | > > | >
| > | > > | > After checking the HP driver link, I think you have
reinstalled
| > the HP
| > | > > | > printer driver by running the file
| > HP_CLJ_9500_Installer_English.exe
| > | > > (89
| > | > > | > MB) and it is for Windows XP 64 bit.
| > | > > | >
| > | > > | > Based on the current situation, please let me know whether
the
| > error
| > | > > | > remains in the Clean Boot mode and whether you have performed
the
| > steps
| > | > > in
| > | > > | > the following
| > | > > | > article to uninstall Office 2007 and then reinstall it:
| > | > > | >
| > | > > | > How to uninstall the 2007 Office system if you cannot
uninstall
| > it by
| > | > > using
| > | > > | > the "Add or Remove Programs" feature
| > | > > | > http://support.microsoft.com/default...b;EN-US;928218
| > | > > | >
| > | > > | > In addition, it is necessary for us to contact your network
| > | > > administrator
| > | > > | > to check whether there is a group policy preventing Office
| > programs
| > | > > from
| > | > > | > accessing the printer properly.
| > | > > | >
| > | > > | > Have a nice day.
| > | > > | >
| > | > > | > Regards,
| > | > > | >
| > | > > | > Steven Du
| > | > > | >
| > | > > | > Microsoft Online Support
| > | > > | > Microsoft Global Technical Support Center
| > | > > | >
| > | > > | > Get Secure! - www.microsoft.com/security
| > | > > | > ================================================== ==
| > | > > | > When responding to posts, please "Reply to Group" via your
| > newsreader
| > | > > so
| > | > > | > that others may learn and benefit from your issue.
| > | > > | > ================================================== ==
| > | > > | > This posting is provided "AS IS" with no warranties, and
confers
| > no
| > | > > rights.
| > | > > | >
| > | > > | >
| > | > > | > --------------------
| > | > > | >
| > | > > | > | From: =?Utf-8?B?TWF0dHBz?= <matt.standing@community.nospam>
| > | > > | > | Subject: RE: Windows cannot print due to a problem with the
| > current
| > | > > | > printer
| > | > > | > | Date: Fri, 21 Nov 2008 01:06:01 -0800
| > | > > | >
| > | > > | > |
| > | > > | > | Hi Steven,
| > | > > | > |
| > | > > | > | The driver I have downloaded is
| > | > > | > |
| > | > > | >
| > | > >
| >
http://h20000.www2.hp.com/bizsupport....jsp?lang=en&c
| > | > > | >
| > | > >
| >
c=us&prodNameId=236248&prodTypeId=18972&prodSeries Id=212667&swLang=8&taskId=
| > | > > | > 135&swEnvOID=1005
| > | > > | > |
| > | > > | > | The error has occured without any thirdparty printers
| > installed. I
| > | > > will
| > | > > | > try
| > | > > | > | a clean boot and see how we get on.
| > | > > | > |
| > | > > | > | Kind regards,
| > | > > | > | Matt
| > | > > | > |
| > | > > | > |
| > | > > | > | ""Steven Du"" wrote:
| > | > > | > |
| > | > > | > | >
| > | > > | > | > Dear Matt,
| > | > > | > | >
| > | > > | > | > From your description, I understand that you have
reinstalled
| > HP
| > | > > Colour
| > | > > | > | > LaserJet 9500MFP printer driver from the HP website.
Please
| > let me
| > | > > know
| > | > > | > | > whether you downloaded it from the link below:
| > | > > | > | >
| > | > > | > | >
| > | > > | >
| > | > >
| >
http://h20000.www2.hp.com/bizsupport...iption.jsp?lan
| > | > > | > | >
| > | > > | >
| > | > >
| >
g=en&cc=us&prodTypeId=18972&prodSeriesId=212667&pr odNameId=236248&swEnvOID=1
| > | > > | > | > 026&swLang=8&mode=2&taskId=135&swItem=ds-26467-1
| > | > > | > | >
| > | > > | > | > Please Note: The third-party website discussed here is
| > manufactured
| > | > > by
| > | > > | > a
| > | > > | > | > company that is independent of Microsoft. We make no
| > warranty,
| > | > > implied
| > | > > | > or
| > | > > | > | > otherwise, regarding this website's performance or
| > reliability.
| > | > > | > | >
| > | > > | > | > In the meantime, please let me know whether the error
occurs
| > after
| > | > > we
| > | > > | > use
| > | > > | > | > another printer.
| > | > > | > | >
| > | > > | > | > On the other hand, I recommend we perform a Clean Boot on
| > Windows
| > | > > XP
| > | > > | > system:
| > | > > | > | >
| > | > > | > | > This method will help us determine if this issue is
caused by
| > a
| > | > > loading
| > | > > | > | > program or service. Please perform the following steps:
| > | > > | > | >
| > | > > | > | > a. Click Start and click Run, type "msconfig" in the Run
box
|