Office XP SP3 (not to be confused with Windows XP SP3) is a prerequisite for
KB921596. (In other words, KB921596 would not have installed if Office XP
SP3 wasn't installed.)

IN RE the AVG "a .bin file is missing" error, see
http://aumha.net/viewtopic.php?f=27&t=35509

You're welcome & thanks for your feedback.


Navyguy wrote:
> Hello Robear,
> Yes the resolutions solved the problem and I did back up the registry
> before doing so. To answer your other question, no I do not have SP3
> and didn't know that it was available. I check Microsoft updates on a
> regular basis and would have thought that if it was available it would
> say so and prompt me to install it. Am I incorrect in this? I want to
> thank you for taking the time to help me. Unfortuately, when I logged
> on the computer today I have another issue but it's with AVG which
> when updating came back with an error message saying a bin file is
> missing? So now I have that to deal with.
>
> On Aug 16, 3:25 pm, "PA Bear [MS MVP]" <PABear...******.com> wrote:
>> Did any of the RESOLUTIONS
>> inhttp://support.microsoft.com/kb/838687resolve
>> the problem?
>>
>> Is Office XP SP3 installed?
>>
>> Inserting your Office XP disk into the appropriate drive bay did not
>> cause
>> the problem.
>>
>> ==============================
>>
>> Start a free Windows Update support incident
>> request:https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> Support for Windows Update:http://support.microsoft.com/gp/wusupport
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in
>> the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated with
>> security updates. When you call, clearly state that your problem is
>> related
>> to a Security Update and cite the update's KB number (e.g., KB921596).
>>
>> For more information about how to contact your local Microsoft subsidiary
>> for security update support issues, visit the International Support Web
>> site:http://support.microsoft.com/common/international.aspx
>>
>> For enterprise customers, support for security updates is available
>> through
>> your usual support contacts.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.net
>>
>>
>>
>> Navyguy wrote:
>>> I have not installed any new programs. I followed your suggestions to
>>> the letter.
>>> Perhaps the error came about when I inserted the XP Office disk?
>>
>>> On Aug 16, 7:53 am, "PA Bear" wrote:
>>>> [To keep track of things, it helps immensely if you include all of
>>>> previous
>>>> message(s) in your replies to the newsgroup. Most of us are not using
>>>> the
>>>> web-interface to access this newsgroup and don't have convenient access
>>>> to
>>>> previous posts in a thread. Thank you.]
>>
>>>> Please see:
>>
>>>> You receive an error message when you install an Office program or open
>>>> an
>>>> Office program or document:http://support.microsoft.com/kb/838687
>>
>>>> Navyguy wrote:
>>>>> I followed your steps and it didn't work and I recieved the following
>>>>> error message:
>>
>>>>> Error 1402 setup cannot open the registry key. KEY_LOCAL_MACHINE
>>>>> \Software\classes\giffile\shell\Open\ddeexec. Verify you have
>>>>> permissions to access the registry or contact your computer
>>>>> manufacturer's product support for assistance.
>>
>>>>> Why is it that some updates are so involved and need the user to take
>>>>> all these steps? Isn't the point of updates to make things easier? I
>>>>> would appreciate any thoughts/suggestions.
>>
>>>>> On Aug 15, 7:49 am, "PA Bear" wrote:
>>>>>> 1. Download the update from this link (SAVE it to your desktop, don't
>>>>>> RUN
>>>>>> it):http://www.microsoft.com/downloads/d...d=bf566ce6-23d...
>>
>>>>>> 2. Insert your Office XP CD (if available) into the appropriate drive
>>>>>> bay.
>>
>>>>>> 3. Double-click on the saved file to install the update; follow all
>>>>>> prompts. --
>>>>>> ~Robear Dyer (PA Bear)
>>>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>>>> AumHa VSOP & Adminhttp://aumha.net
>>>>>> DTS-Lhttp://dts-l.net/
>>
>>>> <paste>
>>>> Navyguy wrote:
>>>>> I have a Dell Dimension 8200 with XP SP2, with DSL connection. I
>>>>> recently downloaded several Microsoft updatesand have it set to
>>>>> automatic. However it wasn't able to download the Security Update
>>>>> KB921596 for some reason and I have tried several times but keeps
>>>>> giving me a 0x57A error. In addition the automatic update icon keeps
>>>>> coming back but each time i try it it fails. Can anyone assist me and
>>>>> tell me how to go about getting this resolved- Hide quoted text -
>>
>> - Show quoted text -