Hello Robear,
Yes the resolutions solved the problem and I did back up the registry
before doing so. To answer your other question, no I do not have SP3
and didn't know that it was available. I check Microsoft updates on a
regular basis and would have thought that if it was available it would
say so and prompt me to install it. Am I incorrect in this? I want to
thank you for taking the time to help me. Unfortuately, when I logged
on the computer today I have another issue but it's with AVG which
when updating came back with an error message saying a bin file is
missing? So now I have that to deal with.


Robert



On Aug 16, 3:25*pm, "PA Bear [MS MVP]" <PABear...******.com> wrote:
> Did any of the RESOLUTIONS inhttp://support.microsoft.com/kb/838687resolve
> the problem?
>
> Is Office XP SP3 installed?
>
> Inserting your Office XP disk into the appropriate drive bay did not cause
> the problem.
>
> ==============================
>
> Start a free Windows Update support incident request:https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. *There is no-charge for support calls that are associated with
> security updates. *When you call, clearly state that your problem is related
> to a Security Update and cite the update's KB number (e.g., KB921596).
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site:http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.net
>
>
>
> Navyguy wrote:
> > I have not installed any new programs. I followed your suggestions to
> > the letter.
> > Perhaps the error came about when I inserted the XP Office disk?
>
> > On Aug 16, 7:53 am, "PA Bear" wrote:
> >> [To keep track of things, it helps immensely if you include all of
> >> previous
> >> message(s) in your replies to the newsgroup. Most of us are not using the
> >> web-interface to access this newsgroup and don't have convenient access
> >> to
> >> previous posts in a thread. Thank you.]
>
> >> Please see:
>
> >> You receive an error message when you install an Office program or open
> >> an
> >> Office program or document:http://support.microsoft.com/kb/838687
>
> >> Navyguy wrote:
> >>> I followed your steps and it didn't work and I recieved the following
> >>> error message:
>
> >>> Error 1402 setup cannot open the registry key. KEY_LOCAL_MACHINE
> >>> \Software\classes\giffile\shell\Open\ddeexec. Verify you have
> >>> permissions to access the registry or contact your computer
> >>> manufacturer's product support for assistance.
>
> >>> Why is it that some updates are so involved and need the user to take
> >>> all these steps? Isn't the point of updates to make things easier? I
> >>> would appreciate any thoughts/suggestions.
>
> >>> On Aug 15, 7:49 am, "PA Bear" wrote:
> >>>> 1. Download the update from this link (SAVE it to your desktop, don't
> >>>> RUN
> >>>> it):http://www.microsoft.com/downloads/d...d=bf566ce6-23d...
>
> >>>> 2. Insert your Office XP CD (if available) into the appropriate drive
> >>>> bay.
>
> >>>> 3. Double-click on the saved file to install the update; follow all
> >>>> prompts. --
> >>>> ~Robear Dyer (PA Bear)
> >>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >>>> AumHa VSOP & Adminhttp://aumha.net
> >>>> DTS-Lhttp://dts-l.net/
>
> >> <paste>
> >> Navyguy wrote:
> >>> I have a Dell Dimension 8200 with XP SP2, with DSL connection. I
> >>> recently downloaded several Microsoft updatesand have it set to
> >>> automatic. However it wasn't able to download the Security Update
> >>> KB921596 for some reason and I have tried several times but keeps
> >>> giving me a 0x57A error. In addition the automatic update icon keeps
> >>> coming back but each time i try it it fails. Can anyone assist me and
> >>> tell me how to go about getting this resolved- Hide quoted text -
>
> - Show quoted text -