Did any of the RESOLUTIONS in
http://support.microsoft.com/kb/838687 resolve
the problem?
Is Office XP SP3 installed?
Inserting your Office XP disk into the appropriate drive bay did not cause
the problem.
==============================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB921596).
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site:
http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
Navyguy wrote:
> I have not installed any new programs. I followed your suggestions to
> the letter.
> Perhaps the error came about when I inserted the XP Office disk?
>
> On Aug 16, 7:53 am, "PA Bear" wrote:
>> [To keep track of things, it helps immensely if you include all of
>> previous
>> message(s) in your replies to the newsgroup. Most of us are not using the
>> web-interface to access this newsgroup and don't have convenient access
>> to
>> previous posts in a thread. Thank you.]
>>
>> Please see:
>>
>> You receive an error message when you install an Office program or open
>> an
>> Office program or document: http://support.microsoft.com/kb/838687
>>
>> Navyguy wrote:
>>> I followed your steps and it didn't work and I recieved the following
>>> error message:
>>
>>> Error 1402 setup cannot open the registry key. KEY_LOCAL_MACHINE
>>> \Software\classes\giffile\shell\Open\ddeexec. Verify you have
>>> permissions to access the registry or contact your computer
>>> manufacturer's product support for assistance.
>>
>>> Why is it that some updates are so involved and need the user to take
>>> all these steps? Isn't the point of updates to make things easier? I
>>> would appreciate any thoughts/suggestions.
>>
>>> On Aug 15, 7:49 am, "PA Bear" wrote:
>>>> 1. Download the update from this link (SAVE it to your desktop, don't
>>>> RUN
>>>> it):http://www.microsoft.com/downloads/d...d=bf566ce6-23d...
>>
>>>> 2. Insert your Office XP CD (if available) into the appropriate drive
>>>> bay.
>>
>>>> 3. Double-click on the saved file to install the update; follow all
>>>> prompts. --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>> AumHa VSOP & Adminhttp://aumha.net
>>>> DTS-Lhttp://dts-l.net/
>>
>> <paste>
>> Navyguy wrote:
>>> I have a Dell Dimension 8200 with XP SP2, with DSL connection. I
>>> recently downloaded several Microsoft updatesand have it set to
>>> automatic. However it wasn't able to download the Security Update
>>> KB921596 for some reason and I have tried several times but keeps
>>> giving me a 0x57A error. In addition the automatic update icon keeps
>>> coming back but each time i try it it fails. Can anyone assist me and
>>> tell me how to go about getting this resolved