INFO How Windows Installer Shortcuts Work
http://support.microsoft.com/kb/243630

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Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In news:db794c7b07aa1512239091797d8634f2@d-d.mvps.org,
Detlev Dreyer <detdreyer@flashmail.com> hunted and pecked:
> "Ian" <Ian@discussions.microsoft.com> wrote:
>
>> A possible factor here is that recent versions of Word, Excel etc.
>> don't use standard shortcuts. (Why I'm not sure, but they use some
>> special kind of shortcut that's not found anywhere else)
>
> "OFF2000: Unable to Modify Office Shortcuts"
> http://support.microsoft.com/?kbid=229396
>
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> d-d