Hi,

I don't know what happened to you but please refer to this *old* blog and
Dell always shipped with OS restore discs.

[url]http://direct2dell.com/one2one/archive/2006/10/17/3132.aspx#3187[/url]

---------------------------------------
Update: Thanks to Direct2Dell reader Steven and a couple of Dell employees
for pointing out a mistake I made in my original post. When I wrote this,
the OS media was listed as an option in the configurator for $0. I mis-read
the number, and for that mistake, I apologize. Also, though this been in
the works for some time before now, it's now official. For U.S. consumer
and small business customers, all systems will now ship with an operating
system disc. This change will take effect in Europe by later next month. In
Asia, things are unchanged¡Xwe've always shipped OS discs with systems
there.
-------------------------------------

Hope this helps.


"Munchichic" <Munchichic@discussions.microsoft.com> wrote in message
news:7603593E-14EB-4C8F-BCEE-DB8A4456BB24@microsoft.com...[color=blue]
> Hi Everyone. I realize this may be a "touchy" subject but I need to ask.
> After a massive computer failure I just bought a new Dell XPS 420 desktop
> PC.
> My first Dell purchase. It came preloaded with Microsoft Vista Home
> Premium.
> I asked Dell for an original Microsoft installation CD as a backup. They
> refused. I have several friends and relatives who purchased Dell computers
> and many of them requested the same disc from Dell and received it without
> incident (some within the last 2 months). I think I should be entitled to
> a
> copy of the installation CD and not one that is from Dell preloaded with a
> bunch of Dell crap on it. Why can't I receive an original Windows CD like
> everyone else has requested? Am I asking the wrong person? What am I doing
> wrong? Any help is appreciated. I just spent $1000 on this new computer
> and
> think that should entitle me to the Windows OS disc (and I expect it will
> have the same product key that was used to install on my new Dell). Thank
> you.[/color]