I did contact Net Zero and told them everything I've tried. They responded
with a form letter that told me how to install the program. I wrote them
again, a little testily, asking them to read the original correspondence.
Then they responded with instructions on how to do a clean start (which I
told them I had already done) and a suggestion to obtain new software in case
mine was corrupt (already did that too). I have given up on NetZero techies.
They just don't read. I have decided to get another dial-up ISP until I get
broadband, but am really very curious about what is going on here. I'm
nowhere near as computer savvy as all of you seem to be but I'm trying to
learn. Based on info. I read in the forum about registry cleaners, I
downloaded RegistryFix 6 and ran it. There were 5 listings that included
reference to Net Zero. I backed up the registry and deleted these entries
and tried again to install NetZero with the same result. I know the danger
in messing with the registry, given my level of knowledge, but I'm trying
everything that seems to apply. Again, any suggestions would be much
appreciated.

"Unknown" wrote:

> Fastest and easiest method to solve this problem is to call your ISP tech.
> "dobielover" <dobielover@discussions.microsoft.com> wrote in message
> news:D5648A51-52E2-4302-968C-E5624E2DB3C9@microsoft.com...
> > The Problem: "A fatal error has been detected and the application must be
> > terminated." I have been having trouble with Net Zero dial up (not
> > connecting) so I uninstalled and reinstalled the program several times
> > which
> > didn't resolve the problem. Then I started getting the above message so I
> > got a new disk thinking the old one might be corrupted. Same problem when
> > I
> > attempted reinstall. The error messages also includes "Can't load
> > properties
> > from file ...prop.enc." The last line is: "Caused by Win32Exception: Call
> > to
> > Create File()failed with (2) The system cannot find the file specified."
> > I
> > also did a clean boot and attempted another install with the same results.
> > My operating system is Windows XP Home Edition.
> >
> > Broadband has finally become available in my rural area and is scheduled
> > to
> > be installed in about a month, however I am without internet in the
> > meantime.
> > Any suggestion would be gratefully appreciated. Thanks very much for any
> > response.
> >
> >
>
>
>