Mike Brannigan wrote:[color=blue]
> "##Alias##" <aka@masked&anonymous.ec> wrote in message
> news:%23RKeIzj7IHA.3648@TK2MSFTNGP03.phx.gbl...[color=green]
>> Mike Brannigan wrote:[color=darkred]
>>> "Alias" <aka@mascaradoyanónimo.cat> wrote in message
>>> news:g6c5b2$bnk$1@aioe.org...
>>>> Munchichic wrote:
>>>>> Hi Everyone. I realize this may be a "touchy" subject but I need to
>>>>> ask. After a massive computer failure I just bought a new Dell XPS
>>>>> 420 desktop PC. My first Dell purchase. It came preloaded with
>>>>> Microsoft Vista Home Premium. I asked Dell for an original
>>>>> Microsoft installation CD as a backup. They refused. I have several
>>>>> friends and relatives who purchased Dell computers and many of them
>>>>> requested the same disc from Dell and received it without incident
>>>>> (some within the last 2 months). I think I should be entitled to a
>>>>> copy of the installation CD and not one that is from Dell preloaded
>>>>> with a bunch of Dell crap on it. Why can't I receive an original
>>>>> Windows CD like everyone else has requested? Am I asking the wrong
>>>>> person? What am I doing wrong? Any help is appreciated. I just
>>>>> spent $1000 on this new computer and think that should entitle me
>>>>> to the Windows OS disc (and I expect it will have the same product
>>>>> key that was used to install on my new Dell). Thank you.
>>>>
>>>> My question is why you forked over the cash when they wouldn't give
>>>> you what you wanted. Now that they have your money, you're not
>>>> really in a good bargaining position. Next time, get a white box.
>>>>
>>>> Alias
>>>
>>> They gave him exactly what he ordered and it will include a method of
>>> recovery to as shipped.
>>> There is no reason to expect or assume you would be provided with a
>>> generic OEM Windows DVD - why would Dell want to ship these? since
>>> as the OEM they are responsible for support of both the hardware and
>>> OS/software as shipped to you. So as regards reinstallation they
>>> must be able to guarantee a known state and that is the one of their
>>> image they provide on the recovery media. If they gave you a generic
>>> OEM DVD they would be helping you mess up your machine then have to
>>> deal with all the people who may call for support expecting it as
>>> they used "the disk Dell supplied" - but that machine is in an
>>> unknown state. This is why reinstallation by any means other then
>>> the recovery media puts you outside of the warrantee and support for
>>> your Dell device.
>>>
>>> Now you and many others may be happy to provide you own support for
>>> your own machine and want to install your own operating system - in
>>> that case you need to supply your own license and media etc. The
>>> average man in the street is not interest din OS installations etc
>>> and a recovery system that gets them back to as shipped is fine for
>>> over 99% of the regular PC users. If you want to be a special case
>>> then you expect that and do whatever you want but there is no point
>>> in blaming Microsoft or Dell for supporting the majority of the PC
>>> buying general public in preference to the actually tiny percentage
>>> that want to build there own system etc,. Remember the vast majority
>>> of home PC users these days want it to be like a toaster - they just
>>> power it on and it works. The after three years they replace it with
>>> another one. That is the market the OEMs are in - which is why as
>>> often cited retail sales of Vista or any other OS including even
>>> upgrades is actually remarkably small - the over whelming majority of
>>> users buy a device add some peripherals then replace it after a few
>>> years.
>>>
>>>[/color]
>>
>> Your disdain for computer users is right up there with MS and the
>> boys. The buying public doesn't know any better so let's take
>> advantage of them and sell them a "restore" method that reloads the
>> Norton, McAfee type trial crap that is a royal PIA to remove. There's
>> no reason why Dell, HP, etc. can't provide a DVD that restores Windows
>> and the Drivers with no crapware included.
>>
>> I don't know who you've been hanging out with but I know very few
>> people who replace their computers every three years.
>>[/color]
>
> I am not showing any disdain for computer users - in fact the point is
> the majority of computer users get exactly what they expect and need
> from the OEM sector on terms of provision of cheap Windows and other OEM
> supplied products - and a means to get the system back to "as shipped"
> in the event of a catastrophic issue. You just seem not to be able to
> understand that your sector of users - those who wish to do OS installs
> etc are tiny in comparison to what is now a commodity product market
> place and not the odd shop here and there techie world that it was a
> number of years ago.
>
> Now taking your point of "There's no reason why Dell, HP, etc. can't
> provide a DVD that restores Windows and the Drivers with no crapware
> included." technically ignoring the as you refer to it as "crapware"
> they do - the recovery media does restore the OS and drivers to a
> supported and known good state.
> The crapware is just part of the bigger marketing and now commodity
> market, and has no significant impact on the end user who does not want
> to use it - it can be removed or uninstalled.
> There are any number of analogies you can use to cover off this - but
> the fact remains PCs are now commodity items that do get replaced in
> many cases 3 years or even less in both the home and corporate spaces.
> (I can absolutely say I see tens of thousands of machine replaced every
> year in the corp space and the home market replacement cycle is in many
> ways what is keeping the OEMs in business - yes there is still huge
> growth in new PC acquisition but the number shipped include massive
> amounts of replacements year on year).
>
>[/color]
You are sure that the hidden recovery partition and the inclusion of
trial ware is fine and dandy with the ignorant masses you claim to not
disdain?
I guess you don't read many newsgroups.
Alias