"##Alias##" <aka@masked&anonymous.ec> wrote in message
news:%23RKeIzj7IHA.3648@TK2MSFTNGP03.phx.gbl...[color=blue]
> Mike Brannigan wrote:[color=green]
>> "Alias" <aka@mascaradoyanónimo.cat> wrote in message
>> news:g6c5b2$bnk$1@aioe.org...[color=darkred]
>>> Munchichic wrote:
>>>> Hi Everyone. I realize this may be a "touchy" subject but I need to
>>>> ask. After a massive computer failure I just bought a new Dell XPS 420
>>>> desktop PC. My first Dell purchase. It came preloaded with Microsoft
>>>> Vista Home Premium. I asked Dell for an original Microsoft installation
>>>> CD as a backup. They refused. I have several friends and relatives who
>>>> purchased Dell computers and many of them requested the same disc from
>>>> Dell and received it without incident (some within the last 2 months).
>>>> I think I should be entitled to a copy of the installation CD and not
>>>> one that is from Dell preloaded with a bunch of Dell crap on it. Why
>>>> can't I receive an original Windows CD like everyone else has
>>>> requested? Am I asking the wrong person? What am I doing wrong? Any
>>>> help is appreciated. I just spent $1000 on this new computer and think
>>>> that should entitle me to the Windows OS disc (and I expect it will
>>>> have the same product key that was used to install on my new Dell).
>>>> Thank you.
>>>
>>> My question is why you forked over the cash when they wouldn't give you
>>> what you wanted. Now that they have your money, you're not really in a
>>> good bargaining position. Next time, get a white box.
>>>
>>> Alias[/color]
>>
>> They gave him exactly what he ordered and it will include a method of
>> recovery to as shipped.
>> There is no reason to expect or assume you would be provided with a
>> generic OEM Windows DVD - why would Dell want to ship these? since as
>> the OEM they are responsible for support of both the hardware and
>> OS/software as shipped to you. So as regards reinstallation they must be
>> able to guarantee a known state and that is the one of their image they
>> provide on the recovery media. If they gave you a generic OEM DVD they
>> would be helping you mess up your machine then have to deal with all the
>> people who may call for support expecting it as they used "the disk Dell
>> supplied" - but that machine is in an unknown state. This is why
>> reinstallation by any means other then the recovery media puts you
>> outside of the warrantee and support for your Dell device.
>>
>> Now you and many others may be happy to provide you own support for your
>> own machine and want to install your own operating system - in that case
>> you need to supply your own license and media etc. The average man in
>> the street is not interest din OS installations etc and a recovery system
>> that gets them back to as shipped is fine for over 99% of the regular PC
>> users. If you want to be a special case then you expect that and do
>> whatever you want but there is no point in blaming Microsoft or Dell for
>> supporting the majority of the PC buying general public in preference to
>> the actually tiny percentage that want to build there own system etc,.
>> Remember the vast majority of home PC users these days want it to be like
>> a toaster - they just power it on and it works. The after three years
>> they replace it with another one. That is the market the OEMs are in -
>> which is why as often cited retail sales of Vista or any other OS
>> including even upgrades is actually remarkably small - the over whelming
>> majority of users buy a device add some peripherals then replace it after
>> a few years.
>>
>>[/color]
>
> Your disdain for computer users is right up there with MS and the boys.
> The buying public doesn't know any better so let's take advantage of them
> and sell them a "restore" method that reloads the Norton, McAfee type
> trial crap that is a royal PIA to remove. There's no reason why Dell, HP,
> etc. can't provide a DVD that restores Windows and the Drivers with no
> crapware included.
>
> I don't know who you've been hanging out with but I know very few people
> who replace their computers every three years.
>[/color]
I am not showing any disdain for computer users - in fact the point is the
majority of computer users get exactly what they expect and need from the
OEM sector on terms of provision of cheap Windows and other OEM supplied
products - and a means to get the system back to "as shipped" in the event
of a catastrophic issue. You just seem not to be able to understand that
your sector of users - those who wish to do OS installs etc are tiny in
comparison to what is now a commodity product market place and not the odd
shop here and there techie world that it was a number of years ago.
Now taking your point of "There's no reason why Dell, HP, etc. can't
provide a DVD that restores Windows and the Drivers with no crapware
included." technically ignoring the as you refer to it as "crapware" they
do - the recovery media does restore the OS and drivers to a supported and
known good state.
The crapware is just part of the bigger marketing and now commodity market,
and has no significant impact on the end user who does not want to use it -
it can be removed or uninstalled.
There are any number of analogies you can use to cover off this - but the
fact remains PCs are now commodity items that do get replaced in many cases
3 years or even less in both the home and corporate spaces. (I can
absolutely say I see tens of thousands of machine replaced every year in the
corp space and the home market replacement cycle is in many ways what is
keeping the OEMs in business - yes there is still huge growth in new PC
acquisition but the number shipped include massive amounts of replacements
year on year).
--
Mike Brannigan
[color=blue]
> Alias[/color]