On Thu, 24 Jul 2008 23:17:00 -0700, Munchichic
<Munchichic@discussions.microsoft.com> wrote:
[color=blue]
>The "version I want" is the same that is "on my computer"; I'm not asking for
>a free upgrade. I'm not asking for anything that isn't already paid for
>actually. I don't even have the product key for the OS either which I'm also
>not comfortable with. It's not like the OS cost more than the computer (the
>OS has a MSRP of $129.95). Like I mentioned, I know several people who have
>purchased Dell computers and have requested the OEM OS disc and got it.[/color]

You are mistaken, or they lied to you. They didn't get a Vista
installation disc, they got a recovery disc that would restore their
system to out-of-the-box condition..

[color=blue]
> I just don't understand why I'm being denied that. I have a Dell CD that came
>with the computer but it's a DELL CD, not Microsoft; and it has a bunch of
>other Dell stuff on it that I don't want. There is an image file of over 3 GB
>on a partition, but it's too large to be transferred over to disc. I need a
>physical copy of the OS for backup purposes only (I'm not trying to steal
>anything or install it on another computer). Why does it seem like I'm asking
>for the WORLD when I just want a legitimate, stand alone OEM OS disc for
>backup purposes ONLY? Surely Microsoft can verify if I'm doing a reinstall on
>the SAME computer that the OS originally came with to verify I'm not breaking
>the law. Why am I the only Dell customer I know that is having this problem
>when other Dell customers had no issue whatsoever? Something seems really
>fishy here with Dell, hence more of a reason to want the OEM OS disc.
>
>"Nonny" wrote:
>[color=green]
>> On Thu, 24 Jul 2008 22:30:00 -0700, Munchichic
>> <Munchichic@discussions.microsoft.com> wrote:
>>[color=darkred]
>> >Hi Everyone. I realize this may be a "touchy" subject but I need to ask.
>> >After a massive computer failure I just bought a new Dell XPS 420 desktop PC.
>> >My first Dell purchase. It came preloaded with Microsoft Vista Home Premium.
>> >I asked Dell for an original Microsoft installation CD as a backup. They
>> >refused. I have several friends and relatives who purchased Dell computers
>> >and many of them requested the same disc from Dell and received it without
>> >incident (some within the last 2 months). I think I should be entitled to a
>> >copy of the installation CD and not one that is from Dell preloaded with a
>> >bunch of Dell crap on it.[/color]
>>
>> The version you have on your computer cost far less than the one you
>> want. You can't get the one you want, no matter how loud you yell or
>> who you yell to/at.
>>
>> If your computer came with a recovery disc, that's all you get. If it
>> didn't, there are instructions on how to burn one from the "D"
>> partition - either in your manual, or online at Dell.com
>>[color=darkred]
>> >Why can't I receive an original Windows CD like
>> >everyone else has requested? Am I asking the wrong person? What am I doing
>> >wrong? Any help is appreciated. I just spent $1000 on this new computer and
>> >think that should entitle me to the Windows OS disc (and I expect it will
>> >have the same product key that was used to install on my new Dell). Thank you.[/color]
>>[/color][/color]