Munchichic wrote:[color=blue]
> Hi Everyone. I realize this may be a "touchy" subject but I need to ask.
> After a massive computer failure I just bought a new Dell XPS 420 desktop PC.
> My first Dell purchase. It came preloaded with Microsoft Vista Home Premium.
> I asked Dell for an original Microsoft installation CD as a backup. They
> refused. I have several friends and relatives who purchased Dell computers
> and many of them requested the same disc from Dell and received it without
> incident (some within the last 2 months). I think I should be entitled to a
> copy of the installation CD and not one that is from Dell preloaded with a
> bunch of Dell crap on it. Why can't I receive an original Windows CD like
> everyone else has requested? Am I asking the wrong person? What am I doing
> wrong? Any help is appreciated. I just spent $1000 on this new computer and
> think that should entitle me to the Windows OS disc (and I expect it will
> have the same product key that was used to install on my new Dell). Thank you.[/color]

My question is why you forked over the cash when they wouldn't give you
what you wanted. Now that they have your money, you're not really in a
good bargaining position. Next time, get a white box.

Alias