Hi

All Dell or any manufacture will supply is a OEM installation disks for
their system, which will always include all of their own stuff. They will
not and cannot supply MS disks as this will be in breach of their OEM
status.

For Dell systems the Product Key is part of the installation and is not
needed.

Mike
"Alex Clayton" <alexx1400******.com> wrote in message
news:HqmdnanMgdXlGxTVnZ2dnUVZ_vadnZ2d@nventure.com...[color=blue]
> "Munchichic" <Munchichic@discussions.microsoft.com> wrote in message
> news:738383D9-55E3-40B9-9141-7B5E5040BD77@microsoft.com...[color=green]
>> The "version I want" is the same that is "on my computer"; I'm not asking
>> for
>> a free upgrade. I'm not asking for anything that isn't already paid for
>> actually. I don't even have the product key for the OS either which I'm
>> also
>> not comfortable with. It's not like the OS cost more than the computer
>> (the
>> OS has a MSRP of $129.95). Like I mentioned, I know several people who
>> have
>> purchased Dell computers and have requested the OEM OS disc and got it. I
>> just don't understand why I'm being denied that. I have a Dell CD that
>> came
>> with the computer but it's a DELL CD, not Microsoft; and it has a bunch
>> of
>> other Dell stuff on it that I don't want. There is an image file of over
>> 3 GB
>> on a partition, but it's too large to be transferred over to disc. I need
>> a
>> physical copy of the OS for backup purposes only (I'm not trying to steal
>> anything or install it on another computer). Why does it seem like I'm
>> asking
>> for the WORLD when I just want a legitimate, stand alone OEM OS disc for
>> backup purposes ONLY? Surely Microsoft can verify if I'm doing a
>> reinstall on
>> the SAME computer that the OS originally came with to verify I'm not
>> breaking
>> the law. Why am I the only Dell customer I know that is having this
>> problem
>> when other Dell customers had no issue whatsoever? Something seems really
>> fishy here with Dell, hence more of a reason to want the OEM OS disc.
>>
>> "Nonny" wrote:
>>[color=darkred]
>>> On Thu, 24 Jul 2008 22:30:00 -0700, Munchichic
>>> <Munchichic@discussions.microsoft.com> wrote:
>>>
>>> >Hi Everyone. I realize this may be a "touchy" subject but I need to
>>> >ask.
>>> >After a massive computer failure I just bought a new Dell XPS 420
>>> >desktop PC.
>>> >My first Dell purchase. It came preloaded with Microsoft Vista Home
>>> >Premium.
>>> >I asked Dell for an original Microsoft installation CD as a backup.
>>> >They
>>> >refused. I have several friends and relatives who purchased Dell
>>> >computers
>>> >and many of them requested the same disc from Dell and received it
>>> >without
>>> >incident (some within the last 2 months). I think I should be entitled
>>> >to a
>>> >copy of the installation CD and not one that is from Dell preloaded
>>> >with a
>>> >bunch of Dell crap on it.
>>>
>>> The version you have on your computer cost far less than the one you
>>> want. You can't get the one you want, no matter how loud you yell or
>>> who you yell to/at.
>>>
>>> If your computer came with a recovery disc, that's all you get. If it
>>> didn't, there are instructions on how to burn one from the "D"
>>> partition - either in your manual, or online at Dell.com
>>>
>>> >Why can't I receive an original Windows CD like
>>> >everyone else has requested? Am I asking the wrong person? What am I
>>> >doing
>>> >wrong? Any help is appreciated. I just spent $1000 on this new computer
>>> >and
>>> >think that should entitle me to the Windows OS disc (and I expect it
>>> >will
>>> >have the same product key that was used to install on my new Dell).
>>> >Thank you.
>>>[/color]
>>[/color]
> I made the BIG mistake of buying 3 Dell PCs a year ago. Never again will I
> buy anything with that name on it. As for a recovery disc if it did not
> come with one, there will be instructions on the machine, and on their
> site, to burn one. It can be done on CDR's or DVD R's. Will take 3 DVDR's
> or 10 CDR's, but you can make a copy. It will be all the crap that's on
> there not just Windows, but you can delete what you don't want. The Key
> should have been included in the paper work you got with the PC, and there
> should be a tag on the Tower somewhere with it. If it's not then you do
> need to call and find out why, and get it, since if you try to recover
> from disc it is going to ask for it.
> --
> "Everything in excess! To enjoy the flavor of life, take big bites.
> Moderation is for monks."
> [Lazarus Long][/color]