On Thu, 24 Jul 2008 22:30:00 -0700, Munchichic
<Munchichic@discussions.microsoft.com> wrote:
[color=blue]
>Hi Everyone. I realize this may be a "touchy" subject but I need to ask.
>After a massive computer failure I just bought a new Dell XPS 420 desktop PC.
>My first Dell purchase. It came preloaded with Microsoft Vista Home Premium.
>I asked Dell for an original Microsoft installation CD as a backup. They
>refused. I have several friends and relatives who purchased Dell computers
>and many of them requested the same disc from Dell and received it without
>incident (some within the last 2 months). I think I should be entitled to a
>copy of the installation CD and not one that is from Dell preloaded with a
>bunch of Dell crap on it.[/color]

The version you have on your computer cost far less than the one you
want. You can't get the one you want, no matter how loud you yell or
who you yell to/at.

If your computer came with a recovery disc, that's all you get. If it
didn't, there are instructions on how to burn one from the "D"
partition - either in your manual, or online at Dell.com
[color=blue]
>Why can't I receive an original Windows CD like
>everyone else has requested? Am I asking the wrong person? What am I doing
>wrong? Any help is appreciated. I just spent $1000 on this new computer and
>think that should entitle me to the Windows OS disc (and I expect it will
>have the same product key that was used to install on my new Dell). Thank you.[/color]