Hi

Before I have the same problem, if you have antivurus One Care, you need add
Port and Protocols, find more in internet I do not remember where get the
solution.

"charyo" wrote:

> Hi
> I have installed windows mobile device center several times on my vista home
> premium computer. I used to have my moto q sync with my old xp pro computer
> via MS Active Sync 4.5 with no problem.
> I have been struggling to make my WDMC see my moto q phone. Sometimes, I can
> see the name of the moto q phone in wdmc but it justs hangs on "Connecting".
> It doesn't go further than that. That is, there is no partnership established.
>
> When I go into device manager, I see a "Windows mobile device" and I click
> on properties. It says " This device cannot start (code 10).".
> WHen I try the sync center in vista, it does not even recognize the
> existence of the phone. I have installed usb support for vista (I think the
> url for that was http://support.microsoft.com/kb/941600 ) but nothing works.
> There is nothing wrong with the usb cable.
> Any suggestions? I do have zonealarm and avast antivirus but I doubt that is
> the problem because activesync on my xp pro had no problems.
> Thanks
> C