See inline:

"Joe" <noone@home.cc> wrote in message
news:p5kt245u3esdn81hjj4aqtaq0emfh7upsm@4ax.com...
> On Fri, 16 May 2008 19:18:33 -0700, Ghostrider <-00-@fitron.142>
> wrote:
>
> >
> >Joe wrote:
> >
> >> I finally got SP3 to work and it seems fine but the tech I was
> >> chatting with had me take out Winfax 10.02u before installing SP3.
> >> No matter what I do I cannot get it to install and run properly now,
> >> even after cleaning the registry and the win.ini files and running the
> >> program from Symantec that cleans out all left overs from the Winfax
> >> removal. There is no mention of it on the Symantec site either.
> >>
> >> I saw no reference to this problem on the Microsoft TechNet.
> >>
> >> Has anyone encountered this problem? It was fine before the install of
> >> SP3
> >>
> >> Thank you
> >>
> >> Joe
> >
> >That was bad advice. There was no reason to uninstall WinFax 10.02. No
> >problems before SP3 or after SP3.
> >
> >Not sure how to recommend re-installing. How is the installation failing?
>
>
> Again I was advised by an MS tech I was chatting with online to remove
> Winfax because he saw the Live Updates under the Add Remove Programs.
> you can't remove them without taking out WinFax first, so I blame the
> trouble on him entirely. I'm sure that SP3 and WinFax would still be
> working if I had ignored his 'advice'.
>
> Once everything is cleaned out and I mean cleaned OUT, Winfax installs
> like it should and all seems to be OK. The first thing you are asked
> to do is put in your CSID and your own phone #. This is where it goes
> wrong. The box where you type this information closes as soon as you
> touch it with the cursor, you might get to type the CSID in but you
> can't put your own information phone number in the box, it snaps shut
> and that's that. I can access other parameters in the setup menu but
> can't change them, each time I try the window closes. I saw one or tow
> occasions where I THOUGHT it had installed, but yet I had no icons on
> the desktop, the folders where WinFax resides were full of files but
> the program wouldn't run by clicking on them. Weird eh?

This is only a guess, but this *MIGHT* be caused by an incompatible
version of .NET framework IF the installer was wrtitten in .NET.

Not sure where to go here from this, only reason it came to mind was
similar bad behavior of older ATI CATALYST driver install software due
to its use of .NET and version conflicts...

>
> I spent 4 hours or more yesterday with trying to install WinFax and
> keep SP3; I even rolled the system back 4 days to when I had SP2 but
> to no avail Winfax still wouldn't work. Whatever changes SP3 made
> botches up the install of WinFax no matter what day I choose in system
> restore.
>
> Symantec has a small program on their web page that removes whatever
> files are left over from a Winfax un-install. I even cleaned the
> registry myself AFTER I had run this program and followed the
> instructions for a manual un-install, again no joy.
>
> I really appreciate all the helpful replies, it's nice to know that
> others feel the same about the tried and true WinFax as I do. It also
> shows what a mistake it was for Symantec to drop it when they had a
> winner.
>
> Maybe these details will help someone diagnose the problem? I'm
> getting ready to eat breakfast now so I can't look at the event logs
> as was suggested but I intend to do so when time permits and it's all
> fresh in our minds :)
>
> Thanks again,
>
> Joe
>