Joe

Some interesting responses.

WinFax Pro is a tool I value for my business activities. I send and
receive a fair number of faxes daily.

Symantec no longer support what was a market leader when they acquired
the software provider. I played with Vista a year ago and found that
WinFax Pro could not be run in Vista. In creating a dual boot of Windows
XP and Vista I found WinFax Pro stopped working in Windows XP. After
failing to restore the WinFax Pro service I tried Microsoft Fax. It
worked, but what it is capable of achieving is far less than WinFax Pro.
If you want to send the odd fax it might suffice but it cannot provide
an adequate service when you send and receive significant numbers of
faxes. I also looked for alternatives but a good replacement was not
obvious. This caused me to try again to get WinFax Pro to work and
fortunately I was successful.

One thought and it is only a thought. Was the failure to install SP3 a
result of WinFax Pro being installed or was it your 56k modem. I have
not yet tried to install SP3 so what is being said in this conversation
is of immediate interest to me.

Your Event Viewer logs probably still record the failed installation of
SP3. You might post copies here to see what clues they offer.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

You may also still have the log of the failed update. These are very
long logs and not easy to interpret. However, you might glean something
there.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Joe wrote:
> I finally got SP3 to work and it seems fine but the tech I was
> chatting with had me take out Winfax 10.02u before installing SP3.
> No matter what I do I cannot get it to install and run properly now,
> even after cleaning the registry and the win.ini files and running the
> program from Symantec that cleans out all left overs from the Winfax
> removal. There is no mention of it on the Symantec site either.
>
> I saw no reference to this problem on the Microsoft TechNet.
>
> Has anyone encountered this problem? It was fine before the install of
> SP3
>
> Thank you
>
> Joe