Nicolai,

Use this page to contact Microsoft Office Online Customer Service:

http://buy20.trymicrosoftoffice.com/...contactus.aspx

Fill in your order number and the "Code anfragen" from your Activation Page.
This is the code they give you near the bottom for manual activation of the
software. This is what Customer Service told me to do the first time I
contacted them. They will send you an unlock code by email. Or at least
they promised to. I am still waiting.

I also sent an email to Digital River customer support, but no reply yet. I
don't think they actually do anything except to put the charge on your
credit card.

Earle

"Nicolai" <Nicolai.38pdvf@DoNotSpam.com> wrote in message
news:Nicolai.38pdvf@DoNotSpam.com...
>
> Hi Earle,
>
> I have the same problem with my Russian Language Pack. You mentioned
> successfully contacting "Office Customer Support". On Microsoft site I
> found a page which offers E-mail & Phone Support for 90 days with no
> charge and then you have to pay $49.00. Is it the site you were talking
> about?
>
> By the way, my Russian version of your error message "Aktivierung
> fehlgeschlagen - unknown error" was made with a grammatical error :(
>
> Nicolai
>
>
> --
> Nicolai
> ------------------------------------------------------------------------
> Nicolai's Profile: http://forums.techarena.in/member.php?userid=47830
> View this thread: http://forums.techarena.in/showthread.php?t=958999
>
> http://forums.techarena.in
>