I am getting somewhere. Office Customer Support says send them the "Code
anfragen" which means "request code" and they will send me a new unlock
code. Hope this works....

"Earle Horton" <earleh_nospam_@live.com> wrote in message
news:72D031DD-D8C6-4660-8C65-66E39C38DBB8@microsoft.com...
> I purchased downloadable German Language Pack for Office 2007 back in
> January, making a copy of the download and several of the Product Key.
> The "Merchant of Record" is Digital River globalTech. Now I am
> reinstalling the operating system and need to reinstall the language pack.
> The "Digital River SecuROM Product Activity Screen" says "Aktivierung
> fehlgeschlagen - unknown error" after contacting Digital River. There is
> a button for "Manuelle Aktivierung" but it requires a product unlock code
> which I do not have and was never given. Under "Manuelle Aktivierung"
> there are two text boxes, one for "Code anfragen" which contains a
> forty-four digit static text code that I do not recognize from any of my
> correspondence related to this order, and one for "Freischaltcode"
> ("unlock code") where it appears I am supposed to enter something. The
> Product Key does not work here.
>
> I have sent Office Customer Support and Digital River emails asking how to
> get past the error message or how to get an unlock key. Has anyone run
> into this before and what was the resolution? Feel free to cross post
> this to another Microsoft news group if there is a better one.
>
> Thanks!
>
> Earle Horton
>
>